Fresh Dental Care

“We started working with Breathe Business at a point where we had spent 20 years in a very much mixed practice; Marcus's particular interests in maintaining and developing advanced clinical skills in general practice, and our feeling that we had to be very clear about the direction we wanted to take led us to Breathe Business.

In the climate of the imminent introduction of another 'new contract', we took a long, hard look at our business; we wanted to have more control and we knew we should introduce robust systems and planning in order to gain an in-depth understanding of what was actually happening in our business. Rather than reinvent the wheel, we contacted Simon.

Working in this way has given us back control and confidence and, most importantly, time

We also were looking at the quality of our personal life and deciding we needed to relocate to our home town, reduce the amount of time spent on the daily commute in order to increase the amount of time we could spend with our family.

We began working with Breathe, having sold our practice, with the specific brief of creating a new, private squat located on a business estate in the heart of Maidstone. Simon, in particular, was instrumental in coaching us in developing our vision throughout. We opened our new practice 14 months after we began working with Breathe, although Simon had been coaching Louise for some time prior to this.

We now have a private, 3 surgery practice which is highly systematised and has a very clear patient journey. The opportunity to design and develop the layout of the practice from scratch meant that complying with HTM01-05 and the CQC outcomes was reasonably straight forward.

Professionally we now have an environment and work life that reflects the clinical levels at which we work.

We have, with Breathe's help a 'toolkit' that tracks the direction the business is moving in. Habitual and systematic use of Key Performance Indicators enables us to respond with 'mid course corrections' if need be.

Working in this way has given us back control and confidence and, most importantly, time.

Be very clear about where you want to go. Listen to the Breathe team and their other clients. Take a deep breath, don't think, just start doing it... then be SMART and measure your progress.

Getting out of the practice once in a while, working in a group where you are free to talk and discuss ideas is so valuable and rejuvenating and it's really important once in a while to take the time to look at your work, life and future from the outside.

...Thank you so much, Team Breathe.”

Marcus and Louise Spry
Fresh Dental Care – Maidstone
www.freshdentalcare.co.uk