Monthly Archives: April 2016

When big is too big

By DR SIMON HOCKEN Jonathan’s fascinating article on the possibilities … Read more >

Are you chipped for success?

By DR SIMON HOCKEN Those of you who know me … Read more >

How not to deal with online complaints

By JONATHAN FINE A few weeks ago I came across … Read more >

The radical retail format springing up across Europe

By JONATHAN FINE As UK and Irish dental practices begin … Read more >

Stop paying associates hygiene referral fees

By DR SIMON HOCKEN I went to see my hygienist … Read more >

Why are newspaper & mag ads neglected by dentists?

By DOMINIC BRENNAN, creative director, Fine Company Jonathan reported last … Read more >

Changing makes you better, but what about your practice?

By DR SIMON HOCKEN Recently, I’ve noticed a significant blocker … Read more >

Beware the talented saboteur ruining your customer service

By DR SIMON HOCKEN Customer service eh? Everybody’s at it, … Read more >