Tag Archives: patient journey

Still running a covered market? 27 reasons you shouldn’t

Many years ago I used to write and speak about … Read more >

Is your front desk betraying you?

I went for my two-yearly eye check earlier this week. … Read more >

The end of the front desk?

As ever, we are at present involved in helping several … Read more >

You only get 7 chances to make a first impression

I guess this old saying might sound a bit corny in … Read more >

Changing makes you better, but what about your practice?

By DR SIMON HOCKEN Recently, I’ve noticed a significant blocker … Read more >

Beware the talented saboteur ruining your customer service

By DR SIMON HOCKEN Customer service eh? Everybody’s at it, … Read more >

Patients don’t want brand junkie dentists

By DR SIMON HOCKEN I sometimes think that hairdressing salon … Read more >

4 steps to improve your patient journey in half a day

By JONATHAN FINE By now everyone working in dentistry has … Read more >

Music eases dental phobia and pain

By ERNIE WRIGHT Dental phobia remains unsolved for patients and … Read more >