Tag Archives: patient journey
Still running a covered market? 27 reasons you shouldn’t
Many years ago I used to write and speak about … Read more >
Is your front desk betraying you?
I went for my two-yearly eye check earlier this week. … Read more >
The end of the front desk?
As ever, we are at present involved in helping several … Read more >
You only get 7 chances to make a first impression
I guess this old saying might sound a bit corny in … Read more >
Changing makes you better, but what about your practice?
By DR SIMON HOCKEN Recently, I’ve noticed a significant blocker … Read more >
Beware the talented saboteur ruining your customer service
By DR SIMON HOCKEN Customer service eh? Everybody’s at it, … Read more >
Patients don’t want brand junkie dentists
By DR SIMON HOCKEN I sometimes think that hairdressing salon … Read more >
4 steps to improve your patient journey in half a day
By JONATHAN FINE By now everyone working in dentistry has … Read more >
Music eases dental phobia and pain
By ERNIE WRIGHT Dental phobia remains unsolved for patients and … Read more >